Description

Queuing management banking systems

In the retail banking industry, queuing remains one of the most common reasons for customer disgust. Despite technological advances such as online and mobile banking, customers still complain about their bank. In general, the bank estimates it serves about 150 customers per day, customers are served in the order they arrive at the bank, the time difference between serving customers. Managing long queues during peak business hours has always been a huge problem for banks, it’s a big alarm sign for banks and also for the customers, the 24-hr ATM banking facility is limited in the range of services bank customers can avail of.

Queuing management systems are intelligently designed to meet the customer banking needs. Queue system offers a wide range of applications from a single line queue system to multiple lines queuing systems and allow the bank to cater wide banking services.  customer enter the virtual queue line the moment they take a ticket using a self-service kiosk, once their ticket number reaches the teller, the customer is intimated using digital signage solutions allowing them to approach the specific counter. This advanced queuing system frees customer from waiting in long queues and creates a much pleasant and favorable environment whereby the user/customer can indulge in impulse buying.